Privacy Policy

Neurolinq Limited

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Last updated: 18th November 2025

Neurolinq Limited (“we”, “us”, “our”) is committed to safeguarding your privacy, confidentiality and personal data. This Privacy Policy explains how we collect, use, store and protect your information when you access our website or use our clinical services. By using our services, you acknowledge that you have read and understood this policy.

1. Who we are

Neurolinq Limited is a UK-based provider of remote neurodevelopmental assessments, ADHD diagnosis and prescribing services for adults.

Correspondence Address: Neurolinq Limited, 124–128 City Road, London, EC1V 2NX (correspondence only — all appointments are conducted remotely)

Contact Email: admin@neurolinq.co.uk

Data Protection Lead: admin@neurolinq.co.uk

We are registered with the Information Commissioner’s Office (ICO) as a data controller.

2. Information we collect

We may collect information including, but not limited to:

Personal Identification

Name
Date of birth
Contact details (address, email, phone)
Emergency contact

Clinical / Medical Information

Medical and psychiatric history
Neurodevelopmental history
Medication history
GP details & clinical letters
Assessment reports and consultation notes
Safeguarding and risk information where relevant

Financial Information

Payment information (processed securely — we do not store card details)

Technical / Website Data

IP address
Browser/device details
Cookie usage & analytics

3. How we collect information

Online registration and contact forms
Clinical questionnaires
Video consultations
Email and telephone correspondence
Third-party referrals (with consent)
Website analytics cookies

4. Legal basis for processing personal data

We process personal data based on the following lawful bases:

Category	Legal Basis
Clinical data	Article 6(1)(e) public task & Article 9(2)(h) medical diagnosis/healthcare
General personal data	Article 6(1)(b) contract for healthcare services
Invoicing, accounting	Article 6(1)(c) legal obligation
Marketing emails	Article 6(1)(a) consent

We only request information that is necessary for safe and effective healthcare.

5. How your information is used

We use your information to:

Deliver neurodevelopmental assessments, diagnosis and treatment
Prescribe and titrate medication safely
Share clinical updates with your GP (with consent)
Arrange prescriptions and pharmacy dispensing
Manage bookings and communicate about your care
Maintain legal medical records
Process payments and invoices
Improve service quality and safety

We do NOT share or sell data for marketing purposes.

6. Sharing of information

We may share information with:

Your GP or NHS healthcare providers
Pharmacies dispensing your prescription
Other Neurolinq clinicians involved in your care
Emergency services if there is a concern about serious harm
Regulators where required by law
Payment providers (for billing only)
Secure IT system providers (EHR, video platform, email)

All third-party providers used by Neurolinq must comply with UK GDPR.

7. International data transfers

Where technology providers store data outside the UK, we ensure appropriate safeguards exist using UK adequacy regulations or Standard Contractual Clauses (SCCs).

8. Data storage & retention

Your information is stored securely. We retain your information for the minimum time legally required:

Record Type	Retention
Adult clinical records	Minimum 8 years after last contact
Prescription records	10 years
Financial transactions	6 years
Non-clinical website enquiries	6 months

After this, data is anonymised or securely deleted.

9. Your rights

Under UK GDPR, you have the right to:

Access your personal records
Request corrections
Request deletion (where legally appropriate)
Restrict processing
Object to certain processing
Request transfer of your data
Withdraw consent for marketing at any time

To exercise these rights, contact: admin@neurolinq.co.uk

We will respond within 30 days.

10. Security

We take data protection seriously and use multiple safeguards, including:

Encrypted clinical record systems
Secure email communication for clinical correspondence
Multi-factor authentication
Role-based access control
Regular monitoring and auditing

Only authorised staff involved in your care have access to your information.

11. Cookies & website analytics

Our website uses cookies to improve user experience and analyse performance. Cookies may collect information such as IP address, browser type, pages viewed, and time spent on the website.

You can choose to accept all cookies or manage your preferences via our cookie banner. Essential cookies cannot be disabled as they are required for the website to function.

12. Complaints

If you have concerns about how your data is used, please contact us first so we can resolve the matter via admin@neurolinq.co.uk.

You also have the right to contact the Information Commissioner’s Office (ICO) for further support.

13. Changes to this policy

We may update this policy from time to time to reflect legal, clinical or operational changes. The most recent version will always be published on this page.