Terms & Conditions

1. Who we are

Neurolinq Limited provides remote ADHD assessments, diagnosis and prescribing services for adults across the UK.

2. Eligibility for services

We reserve the right to decline or discontinue treatment where it is clinically inappropriate or unsafe.

3. Nature of services

Neurolinq Limited provides:

• ADHD assessments
• Diagnosis
• Medication initiation and titration (where clinically appropriate)
• Ongoing prescribing (subject to treatment plan and eligibility)

All appointments are conducted online via secure video consultation.

4. Medication prescribing

Medication will only be prescribed when:

• It is clinically indicated and safe
• Full assessment has been completed
• You provide accurate medical information
• You agree to engage with monitoring and follow-up appointments

Different prescribers may make different clinical decisions; prescribing is not guaranteed.

5. GP notification

To ensure safe prescribing, Neurolinq Limited requires details of your registered GP and consent to notify them of your diagnosis and treatment.

In rare situations where you refuse GP sharing, we reserve the right to decline treatment, including prescribing.

6. Fees and payment

• All fees must be paid in full at the time of booking.
• We do not accept insurance reimbursement directly (you may self-claim if eligible).
• Payment is made via our secure online payment system.
• No prescriptions or reports can be issued until all fees have been paid.
• Pricing may change from time to time but fees already paid remain valid.

7. Cancellation, rescheduling and non-attendance

You may reschedule or cancel appointments subject to the notice periods below:

• Refunds may take up to 10 working days to process.
• If we must cancel your appointment, you will be offered the earliest alternative date or a full refund.

8. Client responsibilities

To engage in treatment safely, you agree to:

• Provide truthful and complete medical information
• Attend all required review appointments
• Inform us of medication side effects or adverse changes
• Notify us immediately of risk concerns or changes in wellbeing
• Avoid the use of illicit substances or non-prescribed stimulants while receiving treatment

Providing false or misleading information may result in immediate termination of treatment.

9. Crisis and emergency situations

Neurolinq Limited does not provide crisis, emergency or urgent mental health services. If you are in crisis or feeling unsafe, please contact:

• NHS 111 / your local crisis line
• Your GP
• Emergency services via 999 if there is immediate risk

10. Reports and documentation

Assessment reports and letters to your GP will be issued:

• After full payment has been received
• After the completion of the clinical assessment
• Within the standard timeframe communicated at the appointment (usually 7–21 working days)